Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use BridgeMind at bridgemindlabs.com.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We Collect Device Information Using the Following Technologies:

• "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.
• "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you create an account or subscribe to a plan through the Site, we collect certain information from you, including your name, email address, company name, and payment information (processed securely via Stripe). We refer to this information as "Account Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Account Information.

How Do We Use Your Personal Information?

We use the Account Information that we collect generally to provide our services (including processing your subscription, managing your account, and providing customer support). Additionally, we use this Account Information to:

• Communicate with you;
• Screen for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or updates relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Amazon Web Services (AWS) to host our platform and process data. We use Stripe to process payments. We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising by using the links below:

• Facebook
• Google
• Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you subscribe through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.

Voice Calls & Phone Services

Our platform offers AI-powered voice call features through Twilio. When you use our phone agent services:

• Phone calls may be recorded for quality assurance and training purposes. You will be informed if recording is enabled.
• Call transcripts are generated and stored to provide conversation history and analytics.
• Voice data is processed by Twilio (our telephony provider) and Amazon Web Services (for AI processing).
• Call recordings are stored securely in Amazon S3 and can be deleted by the account owner at any time.
• Phone numbers, call duration, and caller information are collected to provide the service and for billing purposes.

Google Calendar Integration

Our platform offers optional Google Calendar integration to enable AI-powered appointment scheduling. When you connect your Google Calendar:

• We request access to read your calendar events (to check availability) and create events (to book appointments).
• We store OAuth tokens (access token and refresh token) securely in our database to maintain the connection.
• We access your calendar data only to check availability and book appointments on your behalf when requested by callers or customers.
• We do not share your calendar data with any third parties.
• We store your Google account email address to display which account is connected in our dashboard.
• You can disconnect your Google Calendar at any time from Settings → Integrations. This immediately deletes all stored tokens and revokes our access.

Our use of Google Calendar data complies with the Google API Services User Data Policy, including the Limited Use requirements.

Third-Party Service Providers

In addition to the services mentioned above, we use the following third-party providers to deliver our platform:

• Amazon Web Services (AWS) — Cloud hosting, AI processing (Amazon Bedrock), voice transcription (Amazon Transcribe), text-to-speech (Amazon Polly), email delivery (Amazon SES)
• Twilio — Phone call handling, voice AI, SMS, and phone number management
• Stripe — Payment processing and subscription management
• Google — Calendar integration (optional), text-to-speech (optional), analytics
• Meta (Facebook/WhatsApp) — Messenger and WhatsApp Business channel integration
• Telegram — Telegram Bot channel integration
• ElevenLabs — Premium AI voice synthesis (optional)

Data Retention and Deletion

When you create an account through the Site, we will maintain your Account Information for our records unless and until you ask us to delete this information.

Facebook and WhatsApp Data Deletion: If you have connected a Facebook Page or WhatsApp Business account to our platform, you retain the right to delete all associated data at any time. To request data deletion, simply log into your BridgeMind dashboard, navigate to the Channels section, and delete the connected channel. This action will automatically and immediately delete all associated Meta data, tokens, and related information from our systems.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@bridgemindlabs.com.